SECURITY DISPATCHERS


JOB DESCRIPTION


Lasi Security Company is the leading provider of security services in New York City area. Lasi is looking for a Security Dispatcher in the New York City Metropolitan area to Dispatches security personnel to client's site for private, protective-services: Reads posted orders to ascertain personnel requirements and notifies guards of work assignments and changes in instructions by telephone. Ability to read and prepare posts assignment information on dispatch board. Compiles and records data for dispatch, payroll, billings, and personnel records. May issue regular and special equipment to guards. May interview applicants and recommend hiring guards.




DUTIES AND RESPONSIBILITIES: Under immediate supervision, performs
moderately complex security dispatch duties.  Receives and records emergency and non-emergency requests for security, parking, and other services and dispatches
personnel appropriately.  Screens and directs incoming calls; manages the flow of
information to and from field units; dispatches maintenance and operations employees
after normal business hours. Coordinates response of outside emergency services with
agencies’ clientele such as; private businesses, retail stores, corporate and residential
buildings; monitors alarm board and notifies appropriate personnel/ departments when an
alarm is activated. Maintain all activity logbooks. Input information into computer
database. Performs other related duties as assigned.

Special Duties Include:
• Receives & transmits radio communications, dispatching security officers & off duty officers as is necessary for the purpose of assigning officers, to protect client property
assistance & security.
• Operates monitoring main office and dispatch security officers; interprets alarms
received & routes the information appropriately for up to 12 hours per shift.
• Prepares reports and correspondence regarding daily incidents.
• Receives & records all telephone calls; responds to the situations reported as is
warranted; provides required information &/or directions.
• Performs other related duties as required.
Performs other related duties as required.

Minimum Requirements:  Completion of a post-secondary office occupations programor equivalent and one (1) year related experience. Directly related work experience may
be substituted for educational requirements.

Special Requirements: Applicants must successfully pass a criminal background check
and pre-employment drug screening.

Required Skills:

•Capable of performing under minimal supervision
• Able to work as part of a team
• Ability to multi-task in a fast paced environment
• Perform under pressure with strong problem solving skills
• Strong administrative skills (Computer literacy, telephone etiquette, data entry)
• Problem solving and creative thinking under pressure
• Strong communication skills
• Security and dispatching experience an asset but not necessary

Managing effectively one's own time and the time of others.